Support
How can we help?
Browse the topics below or reach the team directly. We reply within one business day, Monday to Friday, 09:00–17:30 (UK time).
Orders & tracking
Track a shipment, change an address before dispatch, or ask about delivery times.
Open →Returns & refunds
Start a 30-day return, check eligibility, or ask about a refund.
Open →Product safety
Blade, battery, load-rating, food-grade and garden-tool guidance.
Open →Membership
Manage Trailhead or Expedition, billing intervals and benefits.
Open →Kit Finder
Not sure which kit fits your day? Answer four questions.
Open →Wholesale
Bulk and business orders with indicative USD pricing.
Open →Common questions
- How long does delivery take?
- Standard delivery is typically 5–10 business days depending on destination. Timeframes are estimates and can vary with carrier and customs.
- Can I return an item?
- Most unused items in original packaging can be returned within 30 days. Blade and hygiene items have exceptions — see the Returns & Refunds policy.
- Do you ship blade items everywhere?
- No. Blade items are withheld from regions with knife/tool restrictions and are sold to adults only.
- What does membership include?
- Member pricing, free shipping thresholds, seasonal digital guides and, on Expedition, a quarterly member-only kit. No points, no stored value.
- How are payments handled?
- Securely by Stripe. We never see your full card number, and refunds go back to your original payment method.